A leading Pakistani bank has introduced an artificial intelligence-powered Voice Command feature within its digital banking application, allowing customers to complete everyday banking tasks simply by speaking. The launch marks a notable development in Pakistan’s banking sector, reflecting a broader global shift toward more natural, conversation-led digital experiences that reduce reliance on complex screens and manual navigation.
The new Voice Command capability enables customers to perform routine banking actions such as transferring funds, paying utility bills, topping up mobile balances and checking account statements through spoken instructions. By tapping a microphone icon within the app, users can issue a voice request and then review and confirm the transaction details before completion. The bank has positioned the feature as a hands-free and intuitive alternative to traditional tap-based banking journeys.
One of the most significant aspects of the launch is its dual-language functionality. Customers can give commands in either English or Urdu, with the application displaying on-screen confirmations in the same language used by the customer. This bilingual support is aimed at making digital banking more inclusive and accessible, particularly for users who may be more comfortable interacting in their native language or who find text-heavy interfaces challenging.
The Voice Command feature has been designed to simplify common banking journeys by reducing friction and the number of steps required to complete transactions. Rather than navigating through multiple menus, users can initiate actions through natural speech and then verify the details on a confirmation screen. This final confirmation step serves as a built-in safety measure, ensuring customers retain full control by reviewing the recipient, amount and transaction type before approval.
From a technical standpoint, the solution is powered by Fortanixor Technologies, a company that specialises in artificial intelligence and cybersecurity-driven digital interaction solutions. The Voice Command functionality forms part of Fortanixor’s broader voice and digital interaction stack, which focuses on combining conversational interfaces with secure system design. The collaboration highlights how banks are increasingly partnering with technology firms to accelerate innovation while maintaining strong security standards.
In a public statement, Muhammad Omer Khan, Founder and Chief Executive Officer of Fortanixor Technologies, described the launch as an early step toward a future where voice becomes a primary interface for digital banking. He noted that customers should not have to learn complicated menus or navigate multiple screens to carry out basic tasks, adding that voice-led interactions can make banking feel faster, clearer and more human while remaining secure by design.
The introduction of voice-led banking carries particular relevance for Pakistan’s digital ecosystem. Voice-based journeys can help remove practical barriers faced by many users, including seniors, first-time digital banking customers and individuals with visual or literacy challenges. By reducing dependence on text-heavy screens, the feature has the potential to widen adoption of digital banking services and improve user confidence.
Convenience is another key factor driving interest in voice-enabled banking. Customers can initiate transactions while multitasking, commuting or managing daily routines, without needing prolonged attention on their screens. For routine actions, the reduction in taps and navigation steps can translate into a noticeably faster experience.
The bank has described the feature as a milestone in its digital transformation journey, positioning it as part of a broader effort to shape next-generation customer experiences in Pakistan’s banking sector. While voice-led interactions are currently focused on basic transactions, industry observers expect such capabilities to expand over time into more intelligent and personalised financial journeys.
The launch also signals a shift in how banks view user interfaces, moving beyond traditional screen-based design toward conversational engagement. As artificial intelligence models continue to improve, voice interactions are expected to become more context-aware, while still preserving essential confirmation steps and customer oversight.
Customers can access the Voice Command feature through the bank’s digital banking application, with guidance available via official channels. The development underscores how Pakistan’s banking sector is gradually embracing emerging technologies to create more inclusive, intuitive and modern financial experiences.
Follow the PakBanker Whatsapp Channel for updates across Pakistan’s banking ecosystem.