The National Institute of Banking and Finance (NIBAF) Pakistan recently conducted a five-day Branch Manager Certification Program tailored specifically for officers of the National Bank of Pakistan (NBP). The program, held from January 19 to 23, 2026, at the NBP Staff College in Lahore, was aimed at strengthening branch leadership, enhancing operational efficiency, and developing strategic decision-making skills among participants.
Facilitated by Mr. Shahid Iqbal, the program brought together a select group of NBP officers to engage in a comprehensive curriculum designed to improve performance and customer satisfaction at the branch level. Participants were exposed to practical and theoretical aspects of branch management, ensuring they could effectively drive business outcomes while maintaining strong compliance and risk management standards.
The training sessions focused on critical areas such as deposit mobilization, customer relationship strategies, risk assessment and mitigation, compliance with regulatory requirements, and performance optimization. Officers were equipped with the tools and knowledge necessary to navigate the challenges of modern banking, while fostering an environment that supports growth, efficiency, and customer-centric practices.
The program underscored the importance of leadership in branch operations, providing participants with actionable strategies to enhance team management, decision-making, and service delivery. By combining interactive workshops, case studies, and practical exercises, NIBAF ensured that officers could translate learning into tangible improvements at their respective branches.
This initiative reflects NIBAF’s ongoing commitment to professional development in Pakistan’s banking sector, supporting institutions like NBP in building a skilled and competent workforce capable of meeting evolving financial industry demands. The program also highlighted the role of continuous learning in fostering innovation, strengthening operational frameworks, and improving overall customer experience.
Stakeholders from NBP praised the initiative, emphasizing that well-trained branch managers are crucial for sustaining growth, maintaining regulatory compliance, and driving the bank’s strategic objectives across the country.
By investing in such targeted capacity-building programs, NIBAF Pakistan continues to contribute to the professional advancement of banking personnel, ensuring the country’s financial institutions remain competitive, resilient, and responsive to the needs of their clients.
Follow the PakBanker Whatsapp Channel for updates across Pakistan’s banking ecosystem.