Pakistan’s retail banking sector is experiencing a notable transformation as TouchPoint’s advanced Cash & Cheque Deposit Solution (CADEPO), powered by QMatch, facilitates over PKR 5 billion in deposits for Faysal Bank customers nationwide. The solution allows retail clients to access 24/7 real-time deposit services, significantly reducing dependency on branch counters while enhancing overall operational efficiency.
CADEPO, built on QMatch technology, emphasizes reliability, security, and scalability, enabling seamless transaction processing for both cash and cheque deposits. This high-performance solution strengthens the deposit infrastructure of Faysal Bank, ensuring that customers receive an elevated banking experience in line with modern expectations of speed, convenience, and transparency.
The deployment of CADEPO is part of TouchPoint’s broader strategy to provide cutting-edge fintech solutions that empower banks to deliver superior service. By focusing on continuous improvements in uptime, service reliability, and customer accessibility, TouchPoint is helping Faysal Bank adapt to the evolving demands of Pakistan’s digital-savvy retail consumers. The system’s design also ensures robust data integrity, real-time reconciliation, and compliance with industry standards, which are critical in maintaining trust among banking clients.
This initiative aligns with directives issued by the State Bank of Pakistan (SBP), which has mandated that banks and microfinance banks equip at least 25 percent of their branch networks with Cash & Cheque Deposit Machines (CCDMs) by 2028. The SBP’s regulation highlights the growing importance of digital and self-service channels in promoting financial inclusion, improving operational efficiency, and enhancing customer access to banking services across urban and rural areas.
Beyond regulatory compliance, CADEPO positions Faysal Bank and TouchPoint at the forefront of self-service banking innovation in Pakistan. The platform’s advanced technology enables banks to minimize manual processing errors, accelerate transaction settlement, and reduce operational costs, while simultaneously providing customers with intuitive and frictionless deposit experiences.
As digital banking adoption grows in Pakistan, solutions like CADEPO are essential for bridging the gap between traditional banking and modern, technology-driven financial services. The platform’s scalable architecture ensures that additional branches and new customer segments can be seamlessly integrated, allowing for nationwide expansion without compromising service quality.
TouchPoint and Faysal Bank’s collaboration on CADEPO demonstrates how financial institutions can leverage innovative fintech solutions to meet both regulatory standards and the evolving expectations of retail banking customers. With the successful deployment and PKR 5 billion milestone, the initiative marks a significant step in Pakistan’s journey toward efficient, inclusive, and technology-driven banking.
The CADEPO solution exemplifies how self-service banking infrastructure, powered by advanced technology and real-time processing capabilities, can transform customer experiences while optimizing operational efficiency for banks across Pakistan.
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