The Bank of Punjab (BOP), one of Pakistan’s most rapidly expanding financial institutions, has initiated a new hiring campaign for the position of Phone Banking Officer. These roles are based in the Contact Center under the bank’s Information Technology Group and are open for applications in two of the country’s major cities — Lahore and Karachi.
As the banking sector continues to adapt to evolving customer needs and digital transformation, BOP’s latest recruitment effort reflects its commitment to enhancing customer engagement through responsive and tech-enabled channels. The bank is seeking candidates who are not only knowledgeable in banking operations but also equipped to manage high-performance environments, resolve customer issues efficiently, and adhere to information security best practices.
The positions announced include multiple officer grades, offering employment opportunities to both fresh graduates and experienced professionals. The bank has laid out clear eligibility criteria to ensure the recruitment of individuals aligned with its operational and strategic values.
Applicants must hold at least a bachelor’s degree from an HEC-recognized university. For Officer Grade II (OG-II) positions, a minimum of two years of relevant experience is required. However, the bank is also open to hiring fresh graduates for Officer Grade IV (OG-IV) and Officer Grade III (OG-III), encouraging young talent to enter the professional banking landscape.
BOP is offering a permanent position with a competitive compensation package. Selected candidates will be eligible for several benefits, including grade-based promotions, provident and gratuity funds, annual bonuses, health insurance, and access to subsidized staff loan facilities. These perks reflect the bank’s focus on employee welfare and long-term career development.
The deadline for applications is August 13, 2025. Interested individuals can apply via the official BOP careers portal at https://www.bop.com.pk/Available-jobs. The application process is entirely online, aligning with the bank’s broader strategy of streamlining HR operations through digital infrastructure.
BOP has also reiterated its dedication to diversity and inclusion by encouraging applications from women, minorities, differently-abled persons, and transgender individuals. This approach not only reflects progressive hiring policies but also supports the bank’s efforts to foster a more equitable and representative workplace.
With this recruitment, the Bank of Punjab aims to strengthen its digital customer service capabilities and support the ongoing growth of its service network. As digital banking gains momentum in Pakistan, roles like Phone Banking Officer are becoming increasingly central to a bank’s operational success. These positions serve as critical links between the institution and its customers, ensuring that service delivery is not only swift but also aligned with modern expectations around accessibility and experience.
The Bank of Punjab continues to position itself as an employer of choice within Pakistan’s banking sector. Through such proactive hiring strategies, it is investing in human capital that will help drive its mission forward in a highly competitive and digitally dynamic financial environment.