The Banking Mohtasib Pakistan has reported providing substantial monetary relief of Rs 1.46 billion to banking customers during the first ten months of 2025, highlighting its continued commitment to consumer protection and dispute resolution within the financial sector. Between January 1 and October 31, the office successfully disposed of more than twenty-eight thousand seven hundred complaints, covering a wide range of issues faced by account holders across the country.
Sirajuddin Aziz, Banking Mohtasib, emphasized that the initiative is part of an ongoing effort to safeguard the public from fraudulent practices, which have become increasingly prevalent in Pakistan’s banking and digital finance landscape. Customers are being urged to exercise heightened caution, particularly by avoiding disclosure of personal and financial credentials to unknown third parties. Aziz advised that links received via phone or other electronic means should only be accessed if they originate from verified and authentic sources.
The Banking Mohtasib’s office continues to play a critical role in resolving customer grievances related to banking operations, encompassing issues such as unauthorized transactions, delayed payments, service charges, and disputes with digital banking platforms. This proactive intervention helps reinforce trust in financial institutions and ensures that citizens have a reliable avenue for redress.
In addition to monetary relief, the Banking Mohtasib is actively promoting awareness regarding cybercrime prevention. Customers who receive suspicious calls or messages are strongly advised to contact the nearest branch of their bank or reach out to the official bank helpline immediately. Moreover, any suspicious activities, including unknown numbers or fraudulent attempts, should also be reported to the National Cyber Crime Investigation Agency (NCCIA) to ensure timely investigation and mitigation of risks.
The Rs 1.46 billion relief distributed so far reflects not only the volume of complaints handled but also the seriousness with which the Banking Mohtasib addresses financial disputes and the protection of consumer rights. This initiative has reinforced public confidence in banking institutions while simultaneously promoting greater accountability and transparency within the sector.
Experts highlight that as digital banking adoption increases in Pakistan, consumer protection mechanisms become even more crucial. Fraudulent activities, phishing attempts, and unauthorized access to accounts have become significant challenges in the era of mobile banking and fintech innovations. The Banking Mohtasib’s guidance on vigilance, secure banking practices, and prompt reporting serves as a critical layer of defense for individuals navigating the increasingly complex financial ecosystem.
The ongoing efforts by the Banking Mohtasib Pakistan also underscore the importance of combining regulatory oversight with public awareness campaigns. By addressing complaints effectively and providing clear guidance on fraud prevention, the institution is helping to build a safer and more secure banking environment for all customers.
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