The Capital Development Authority (CDA) has taken a major leap toward transforming Islamabad into Pakistan’s first fully digital and cashless city with the launch of its new Cashless One Window System. The initiative, spearheaded by CDA Chairman and Chief Commissioner Islamabad Muhammad Ali Randhawa, marks a significant advancement in the country’s journey toward e-governance, digital payments, and transparent public service delivery.
The new cashless system, introduced at CDA’s One Window Facilitation Center, aims to streamline transactions, minimize human interaction in financial dealings, and ensure transparency across all civic operations. During the inauguration ceremony, Chairman Randhawa personally carried out a digital transaction to demonstrate the system’s functionality and efficiency.
The launch event was attended by key CDA officials, including Member Finance Tahir Naeem, Member Environment Esfandyar Baloch, and Director One Window. Representatives from major financial and fintech institutions such as Bank Alfalah, Finnect, EasyPaisa, and JazzCash were also present, reflecting the strong collaboration between public agencies and the private fintech sector in digitizing government processes.
Officials explained that the system incorporates QR code-based payments through leading digital financial platforms like EasyPaisa and JazzCash. This integration allows citizens to pay for various CDA services instantly, without handling cash or standing in long queues. Whether it’s property documentation, development fees, or other municipal charges, residents can now make secure electronic payments directly through their smartphones.
Speaking at the ceremony, Muhammad Ali Randhawa stated that the project aligns with the Prime Minister’s broader vision to turn Islamabad into a model smart city powered by technology, transparency, and efficiency. He highlighted that the adoption of digital payment systems is not merely an administrative upgrade but a transformative step toward modern urban governance.
Randhawa also noted that cashless QR-based systems have already been successfully deployed in Islamabad’s weekly bazaars and will soon be extended to commercial centers, shopping areas, and public markets. The objective is to minimize cash handling, curb corruption and fraud, and simplify daily transactions for citizens.
He further announced the development of “Assan Khidmat Markaz,” a unified service hub being established in partnership with the Ministry of Information Technology. This center will offer all civic and administrative services under one roof, designed to function on a corporate-style model with digital efficiency at its core.
Randhawa emphasized that CDA’s long-term goal is to create a city where every resident can conduct business, pay bills, and access public services through digital means. “We are moving toward a future where Islamabad becomes Pakistan’s benchmark for digital governance and financial innovation,” he remarked.
The launch of this cashless system not only reflects Islamabad’s growing role as a pioneer of smart urban infrastructure but also demonstrates how collaboration between public institutions and fintech players can reshape Pakistan’s service delivery landscape.
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