NIBAF Pakistan successfully conducted a comprehensive one-day online training program on “Banking Conduct Risk Management” on November 6, 2025, aimed at reinforcing the understanding of conduct risk frameworks, regulatory expectations, and the principles of fair treatment of customers. The program was delivered virtually from NIBAF Pakistan’s Lahore Campus, ensuring accessibility for officers from across the country.
The training session witnessed participation from around 29 officers representing various commercial banks. This initiative is part of NIBAF’s ongoing efforts to strengthen the banking sector’s capacity in managing conduct-related risks and promoting a culture of responsible banking. As financial institutions face increasing regulatory scrutiny and customer expectations, programs like this are crucial to ensure that bank personnel are well-equipped with the knowledge and tools to mitigate potential risks and maintain high standards of customer service.
The training was led by distinguished professionals from the State Bank of Pakistan’s Center for Professional Development (CPD). Mr. Humza Nadeem Jami, Deputy Director at CPD – SBP, along with Ms. Ayesha Latif, Assistant Director at CPD – SBP, shared their insights and practical knowledge on identifying, assessing, and managing conduct risks. Participants were guided through a detailed framework of regulatory requirements, practical case studies, and effective risk management strategies, with a strong emphasis on fostering customer trust and safeguarding consumer interests.
The program emphasized the importance of embedding a conduct risk culture within banks, ensuring that all employees understand the implications of their actions on customers and the overall financial ecosystem. It also highlighted the growing significance of regulatory compliance in the modern banking landscape, where financial institutions are expected not only to meet operational and financial targets but also to maintain ethical standards and transparency in their dealings with customers.
Participants actively engaged in interactive discussions, gaining insights into emerging trends in conduct risk management and the regulatory landscape in Pakistan. The session served as a platform for knowledge sharing, networking, and professional development, empowering banking officers to implement best practices in their respective organizations.
This initiative aligns with NIBAF’s mission to provide continuous professional development opportunities for banking professionals, ensuring that they remain updated on regulatory changes and global best practices in risk management. By equipping officers with comprehensive knowledge and practical skills, NIBAF aims to enhance the overall resilience and reliability of the banking sector, ultimately benefiting both financial institutions and customers.
The one-day training underscores the collaborative efforts between NIBAF and the State Bank of Pakistan to promote ethical, customer-focused banking practices across the country. As digital finance and fintech innovations continue to reshape the banking sector, such programs are vital to keeping banking professionals informed, agile, and prepared to address evolving risks effectively.
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