Pakistan Post is facing one of its toughest financial years as the state-run postal service continues to grapple with a widening income-expenditure gap, slow digitalisation, and declining revenue streams. According to the latest report by the Universal Postal Union, Pakistan ranks 55th out of 166 member countries in overall postal performance.
During the fiscal year 2024–25, the department generated Rs10 billion in revenue against an expenditure of Rs21 billion, missing its Rs11.5 billion income target by a significant margin. Officials attribute this shortfall largely to the withdrawal of multiple projects that were expected to boost earnings.
The Punjab Nigehban Ramzan Project, which alone was projected to contribute Rs1 billion in revenue, was cancelled. Additionally, income streams tied to driving and arms license renewals and provincial taxes were also discontinued. As a result, the bulk of the organisation’s earnings now come from traditional postal services and utility bill collections.
Despite these challenges, Pakistan Post’s earnings were Rs1 billion higher than the previous year, indicating some resilience in core services. However, insiders point out that the department’s main financial challenge stems from a lack of timely digital transformation.
The gradual phasing out of profitable services such as pension payments and postal savings accounts, which once generated Rs10–12 billion in annual commission, has deepened the financial gap. The digitalisation process itself remains sluggish due to limited funds, delaying the introduction of new technology-driven services.
To counter this, the department is initiating new projects with organisations such as Benazir Income Support Programme (BISP) and utility companies to diversify revenue sources and modernise operations. Officials believe that only a shift toward digital service delivery, faster mail handling, effective complaint management, and professional marketing teams can help restore public trust and profitability.
Marking World Post Day, Pakistan Post reaffirmed its commitment to connecting people, communities, and economies. This year’s global theme, “Post for People – Local Service, Global Reach,” underlines the sector’s push toward innovation, inclusion, and reliability in a rapidly changing communication landscape.
A central ceremony was held at the Pakistan Post Headquarters in Islamabad to mark the occasion. Director General Samiullah Khan hoisted the UPU flag, while Additional DG (Operations) read out the official message from the Universal Postal Union.
In a symbolic move, Pakistan Post also issued a commemorative stamp on dyslexia, becoming the first postal administration in the world to do so. This initiative aims to raise awareness and promote inclusion for individuals with learning differences, aligning with the organisation’s broader commitment to community service.
Industry experts believe that Pakistan Post’s path to financial recovery depends on accelerating digital transformation, developing partnerships with fintech and logistics platforms, and reintroducing value-added services to boost revenue.
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