PTCL Group (PTCL & Ufone 4G), Pakistan’s leading telecommunications and ICT services provider has partnered with Evam, a leading Martech platform for creating real-time, cross-channel customer experience.
This collaboration underlines the Group’s unwavering dedication to provide its customers with the best communication services and driving forward Pakistan’s digital transformation said a news release. PTCL Group will be introducing new customer experiences and products with support from Evam’s next-gen real-time engine. This cutting-edge technology will ensure seamless experiences across all digital and telco touchpoints. Evam will empower the Group’s business partners to leverage real-time data, along with profiles and AI models to deliver a superior experience. This will increase customer satisfaction in order to boost revenues and enhance customer loyalty.The project will be delivered through a collaboration between Evam’s professional services team and their exclusive partner for Pakistan, Techfinity. For PTCL Group, this partnership with Evam marks a significant stride towards revolutionizing customer experiences. With a shared commitment to excellence, we are poised to deliver seamless, personalized interactions that redefine the digital landscape in Pakistan. Together, both organizations look forward to setting new benchmarks in customer-centric innovation, both domestically and on the global stage. https://tinyurl.com/533p24v4
Source: IBP