Rising Trend of Digital Payment in Pakistan’s Retail Landscape – Q1 FY24

The quarterly Payment Systems Report for the quarter Q1 of FY2023-24 was released by the State Bank of Pakistan (SBP) on December 30, 2023, highlighting key advancements within the country’s payment ecosystem and providing an inclusive overview of digital transactional activities. As of quarter-end, there were 33 Banks, 11 Microfinance Banks (MFBs), 4 Electronic Money Institutions (EMIs), and 5 Payment Service Providers/ System Operators (PSOs/PSPs) providing payment services across the country. In addition, the Real-time Gross Settlement System (RTGS) and Raast – an instant payment solution, both operated by SBP, further enrich the country’s payment infrastructure. Moreover, 16 banks and MFBs extended their offerings to Branchless Banking (BB) services thereby expanding the accessibility of the financial services. Regarding digital platform users, there were 17.0 million mobile banking users, 10.3 million internet banking users, 2.4 million e-wallet holders (issued by EMIs), and 61.3 million m-wallet holders (issued by BB service providers) by the end of the quarter. Alongside this, there were 54.3 million payment cards issued to the customers of which 79 percent were debit cards, 17 percent were social welfare cards and 4 percent were credit cards. The share of digital payments in retail transactions of the banking system increased to 80 percent during the quarter in comparison to 74 percent in the same quarter of last year. While the share of over-the-counter (OTC) transactions was 20 percent in retail transactions this quarter, its share by value was 87 percent indicating customers’ preference for OTC channel for higher value transactions. In terms of volume, Large Value Payments (LVPs) settled by RTGS was 1.4 million amounting to PKR 199 trillion, whereas, retail transactions processed by banks, MFBs, and EMIs during the quarter was 702 million with a value of almost PKR 134 trillion. Retail transactions mainly comprised of funds transfers (37 percent), cash withdrawals (36 percent), purchases at POS & and e-commerce platforms (10 percent), bill payments & and mobile top-ups (7 percent), cash/cheque deposits (7 percent), and 3 percent rest of the payments. Fund transfers were the most prevailing transaction on digital channels by volume, while on OTC, cash/cheque deposits were the most prominent transaction mode.

All these retail transactions were facilitated by the payments network provided by the banks, MFBs, and EMIs. This included a network of 17,768 bank branches, 18,117 ATMs, 118,444 POS terminals, and 7,310 registered e-commerce merchants (with banks/MFBs). 

The report may be viewed at the following link:

 http://tinyurl.com/ysujkz5b

Source: IBP

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