BankIslami Appoints Ayub Muhammad as Head of Service Quality & CX to Elevate Customer Experience
BankIslami has appointed Ayub Muhammad as Head of Service Quality & CX, bringing over 18 years of banking experience to enhance customer journeys, implement AI-driven automation, and strengthen service frameworks.
2 Shades BPO and UBL Insurers Enter Strategic Partnership to Advance Digital Customer Experience in Pakistan
2 Shades BPO forms a strategic partnership with UBL Insurers to accelerate digital transformation and elevate customer experience capabilities across Pakistan’s insurance sector. The alliance aims to strengthen technology-driven services, enhance policyholder interactions, and support innovation within the country’s expanding digital insurance ecosystem.