TouchPoint has strengthened its international presence with the successful rollout of its CADEPO cash and cheque deposit automation solution at Exim Bank Djibouti (SA). The deployment marks a major milestone in the company’s broader strategy to bring advanced deposit automation technologies to new global markets. Supported by SPS Cash Handling Solutions, a long-standing partner of TouchPoint, the implementation showcases TouchPoint’s fully homegrown hardware and software ecosystem, reflecting its commitment to delivering complete end-to-end automation platforms to financial institutions worldwide.
The introduction of CADEPO at Exim Bank Djibouti represents a significant step forward in modernizing branch operations and enhancing customer convenience. Designed as a secure, multilingual, and fully automated deposit solution, CADEPO allows bank customers to deposit both cash and cheques quickly, reliably, and at any time of the day. The system is engineered to eliminate the dependency on teller counters by providing an autonomous channel that supports 24/7 usage. Once a deposit is made, customers instantly receive an SMS alert confirming the transaction, adding a layer of transparency and real-time assurance that strengthens user trust.
One of the core strengths of the CADEPO platform is its ability to reduce branch congestion by shifting manual tasks toward automated channels. By validating, recording, and reconciling each transaction digitally, the solution helps banks minimize manual cash handling, reduce operational risks, and improve turnaround time for customers. Automation of such frontline activities directly contributes to operational efficiency, enabling branch staff to focus on higher-value services rather than routine cash processing.
TouchPoint’s QMatch technology lies at the heart of CADEPO’s deposit validation mechanism. Built specifically for secure and accurate cash and cheque recognition, QMatch enhances transaction precision and strengthens audit trails. This technology-driven approach ensures that banks can maintain consistent accuracy in deposit processing while minimizing the margin of human error. The integration of automated reconciliation and advanced reporting tools further supports back-office teams in managing large transaction volumes with greater control and efficiency.
The multilingual user interface built into the CADEPO solution addresses the needs of diverse customer groups in Djibouti, ensuring accessibility and ease of use. TouchPoint describes this integration as a phygital experience—an approach that blends physical banking convenience with digital transparency, creating an environment where customers can engage with automated systems without losing the familiarity of traditional branch touchpoints.
The successful deployment at Exim Bank Djibouti demonstrates TouchPoint’s growing reputation as a provider of dependable global automation solutions. By enabling financial institutions to adapt to rising expectations for speed, security, and convenience, TouchPoint continues to play a central role in advancing digital transformation across borders. As the company extends its presence into new regions, its focus remains on delivering dependable, customer-centric systems that support long-term modernization of banking services.
Follow the PakBanker Whatsapp Channel for updated across Pakistan’s banking ecosystem.