TouchPoint, a leading provider of self-service solutions in Pakistan, is making waves in the banking industry with its cutting-edge Cash and Cheque Deposit Solution, CADEPO. This innovative system is transforming branch operations for banks across Pakistan, streamlining transaction processes and significantly improving the customer experience. Powered by QMatch Solutions, CADEPO is helping banks embrace digital transformation by offering seamless, 24/7 cash and cheque deposit capabilities without the need for human intervention.
In a remarkable achievement, CADEPO has processed over PKR 1 billion in deposits within just two months of its deployment, demonstrating the widespread trust and adoption of this advanced solution by both banks and their customers. The system’s ability to provide round-the-clock, self-service deposits is reshaping traditional banking operations, ensuring greater efficiency, security, and customer satisfaction.
CADEPO is designed to address common issues faced by traditional banking systems, including manual errors and the inefficiencies associated with physical cash handling. By enabling real-time transaction processing, the system enhances accuracy, providing customers with instant feedback on their deposits. This feature not only improves transaction reliability but also helps reduce the workload of bank tellers, who no longer need to manually process cash and cheque deposits, allowing them to focus on other essential tasks.
One of the standout benefits of CADEPO is its capacity to deliver unparalleled convenience. As banking customers increasingly demand services that are available outside regular banking hours, CADEPO answers this need by providing access to 24/7 self-service deposit facilities. Customers no longer have to visit a bank during business hours to make deposits. Instead, they can use CADEPO’s secure and intuitive interface at their convenience, ensuring a smoother and more efficient banking experience. The ability to independently complete transactions without relying on bank staff also eliminates the inconvenience of long queues and branch congestion, further enhancing the customer experience.
The adoption of CADEPO by leading banks in Pakistan reflects the sector’s ongoing push toward modernization and digital transformation. Banks are increasingly looking to reduce manual interventions in daily operations and leverage technology to provide enhanced services to their customers. The deployment of self-service solutions like CADEPO is a key component of this strategy, as it improves operational efficiency, cuts costs, and provides a more satisfying customer experience.
TouchPoint’s role in revolutionizing the banking sector in Pakistan extends beyond just providing technological solutions. The company, based in Karachi and founded in 2007, has become a pivotal player in the digital transformation of the country’s financial landscape. By offering innovative hardware and software solutions, TouchPoint has expanded its reach across over 600 towns and cities in Pakistan, demonstrating its capacity to drive technological adoption on a national scale.
With CADEPO, TouchPoint is not only helping banks improve their operations but is also playing a critical role in shaping the future of banking in Pakistan. As the banking sector continues to evolve with advancements in self-service technology and digital banking, TouchPoint’s solutions are poised to lead the way in enhancing efficiency, security, and customer satisfaction. This is particularly important in a market where customer expectations are rapidly changing, and banks must adapt to meet the growing demand for instant, secure, and accessible banking services.
TouchPoint’s commitment to innovation and excellence in the financial sector positions it as a key player in Pakistan’s ongoing digital banking revolution, ensuring that both financial institutions and their customers benefit from a more streamlined and modern banking experience.