United Bank Limited (UBL) has formally issued a detailed advisory to former Silkbank account holders as the merger of Silkbank into UBL approaches its effective date of September 1, 2025. The notice outlines key updates on accounts, payment instruments, digital banking, and customer services to ensure a smooth transition for all clients affected by the amalgamation.
According to the announcement, all existing Silkbank accounts will be seamlessly integrated into UBL’s extensive nationwide network. Customers have been informed that their current account numbers will remain unchanged, allowing them to continue transactions without disruption. However, each account will be assigned a new International Bank Account Number (IBAN) under UBL’s system. The updated IBAN details will be provided in an official welcome letter issued to every customer.
In terms of payment instruments, UBL clarified that existing Silkbank debit cards will no longer be valid after September 1, 2025. Customers are advised to collect their new UBL debit cards from their designated branches. To minimize inconvenience, cheque books have already been prepared under the UBL brand and are ready for distribution, ensuring that account holders can continue to carry out payments and transactions seamlessly.
The notice also provides clarity on credit card services. All Silkbank credit cards will remain active under existing terms and conditions even after the merger. At the same time, customers who wish to benefit from UBL’s broader credit offerings will have the option to apply for UBL-branded credit cards, which come with additional features and rewards.
One of the major changes highlighted in the advisory relates to digital banking channels. Silkbank’s digital platforms, including SilkMobile and Silk Digital NetBanking, will be discontinued following the merger. Customers are strongly encouraged to register with UBL’s Digital App to access mobile and internet banking services. Through this transition, UBL aims to deliver an upgraded and integrated digital experience supported by its advanced technology infrastructure.
UBL assured customers that all efforts are being made to ensure continuity in banking operations during the merger process. The bank emphasized that this consolidation is designed to improve customer experience by providing access to a wider branch network, enhanced digital solutions, and a more diverse range of banking products.
Banking analysts note that mergers such as this represent a broader trend of consolidation in Pakistan’s financial sector. By absorbing Silkbank’s customer base and integrating its operations, UBL is not only expanding its market presence but also reinforcing its position as a key player in the modern banking landscape. For customers, this transition promises access to more sophisticated technology-driven services, stronger branch coverage, and improved customer support.
The merger also signals a step forward in the banking ecosystem where efficiency, digital adoption, and compliance with global financial standards are increasingly becoming priorities. By maintaining account numbers, preparing cheque books in advance, and facilitating migration to its digital platforms, UBL’s transition strategy reflects an effort to reduce customer friction during the process.
For former Silkbank account holders, the upcoming weeks mark a period of adjustment but also opportunity, as they become part of UBL’s broader network. With clear communication, continuity of core services, and introduction of new financial tools, the bank is positioning this merger as a win-win for both its existing and new customers.