In a significant move aimed at bolstering its digital transformation efforts, Telenor Pakistan has entered into a Strategic Cooperation Agreement with Huawei at Mobile World Congress (MWC) 2025. This partnership will see the two companies working together to upgrade Telenor Pakistan’s Communication Business Support System (CBS), a crucial step towards enhancing operational efficiency, technological capabilities, and customer experience. The agreement, announced on March 5, 2025, marks a pivotal moment in Telenor Pakistan’s ongoing efforts to modernize its infrastructure and keep pace with the evolving telecom landscape.
The upgraded CBS will enable Telenor Pakistan to modernize its billing infrastructure, ensuring better integration with emerging digital services. By adopting cutting-edge technology, the company will be able to process data in real-time, offering its customers a seamless and enhanced experience. The system upgrade is designed to provide greater stability, flexibility, and efficiency, all of which are essential for maintaining Telenor Pakistan’s competitive edge in an increasingly digital world. The new system will play a key role in the company’s ability to respond quickly to customer needs and adapt to technological advancements in the telecom sector.
Mr. Khurrum Ashfaque, CEO of Telenor Pakistan, emphasized the importance of this partnership in the company’s ongoing digital journey. “This contract with Huawei is an important step in our digital transformation journey. By upgrading our billing system, we are strengthening the technical capabilities to provide a better experience to our customers. By adopting advanced solutions, we aim to drive innovation and stay ahead in the evolving digital landscape,” Mr. Ashfaque said during the announcement.
The collaboration between Telenor Pakistan and Huawei is not new—both organizations have enjoyed a successful partnership since 2005. Over the years, they have worked together on a variety of projects aimed at driving innovation in the telecom sector. This latest agreement further cements their relationship, positioning both companies as key players in the ongoing evolution of Pakistan’s telecommunications industry.
Mr. Sun Xiaofei, CEO of Huawei Pakistan, expressed his excitement about the partnership, stating, “This agreement represents the deepening of our collaboration. Huawei will provide Telenor Pakistan with reliable solutions to ensure a smooth system upgrade and will continue supporting long-term technological development.” He further noted that this collaboration will help Telenor Pakistan stay at the forefront of the telecom industry by providing innovative solutions and driving digital transformation across the country.
The integration of advanced CBS solutions will not only improve Telenor Pakistan’s internal operations but also enhance the customer experience by offering more flexible, real-time, and efficient services. With the ongoing shift towards digital services, the ability to upgrade critical systems like CBS is essential for telecom operators to stay competitive. This partnership with Huawei ensures that Telenor Pakistan is well-positioned to meet the demands of a rapidly changing digital landscape while continuing to offer world-class services to its customers.
As part of its long-term digital strategy, Telenor Pakistan is committed to driving technological innovation and improving customer satisfaction. The successful implementation of the upgraded CBS will play a vital role in these efforts, supporting the company’s ongoing goal of becoming a leader in Pakistan’s telecom sector. The strategic collaboration with Huawei is a testament to both organizations’ commitment to driving progress in Pakistan’s telecom industry, ensuring that customers receive the best possible experience in a rapidly evolving digital world.
In conclusion, Telenor Pakistan’s partnership with Huawei to upgrade its CBS is a crucial step in the company’s broader digital transformation journey. By embracing advanced technology and integrating real-time data processing capabilities, Telenor Pakistan is ensuring that it stays ahead of the curve, providing customers with more efficient and reliable services while positioning itself for future success in the digital era.