NIBAF Pakistan has announced an executive full-day workshop titled “Measures to Enhance Security of Digital Banking Products and Services,” scheduled for November 23, 2026. The programme is intended for professionals responsible for protecting digital banking channels, managing technology risks and ensuring the secure delivery of financial services. The session is scheduled to run from 9:00 am to 5:00 pm, with a participation fee of Rs18,000 plus applicable taxes per person. NIBAF Pakistan has set November 22, 2026, as the deadline for nominations and registrations. The announcement identifies the workshop as an opportunity for banking and technology professionals to focus on the security requirements associated with digital products and services.
The workshop is aimed at chief information security officers, chief information officers, chief technology officers and information security or information technology managers. It also targets fraud risk and operational risk managers working in digital banking, along with product and strategy managers responsible for mobile banking, internet banking, payment cards, unstructured supplementary service data and branchless banking. Digital channel managers, call centre managers, compliance professionals, auditors and inspection teams are also included in the intended audience. The range of participants reflects the fact that digital banking security is not solely a technology department responsibility. It also involves product design, customer service, risk assessment, operational procedures and the internal controls that support financial transactions.
Nawroz Muhammad Ali will facilitate the programme. He serves as an Advisor to the Banking Mohtasib Pakistan and is a Fellow Chartered Accountant. He is also a Certified Digital Financial Practitioner from the Digital Frontier Institute and has more than 25 years of banking experience dating back to 1997. His professional background includes internal audit and compliance roles in commercial and microfinance banks, followed by a decade in senior positions at the State Bank of Pakistan. His current advisory role at the Banking Mohtasib Pakistan adds experience in matters involving banking customers and the handling of complaints. This combination of banking, regulatory, audit and compliance experience is relevant to discussions about protecting digital financial services while maintaining appropriate customer safeguards.
Digital banking has expanded the ways customers access accounts, transfer money, make payments and use financial products. Mobile applications, internet banking platforms, cards, branchless banking services and other digital channels offer convenience, but they also require institutions to maintain appropriate security measures across multiple systems. Potential risks can involve unauthorised access, fraudulent transactions, compromised credentials, weaknesses in operational processes and failures in the controls used to protect customer information. Banks must consider how these risks arise at different stages of a transaction, from customer authentication to payment processing and complaint resolution. Effective security therefore depends on a combination of technical safeguards, trained personnel, clear procedures and ongoing monitoring.
Fraud and operational risk management are particularly important as banks introduce new digital products and expand existing services. Product and strategy teams need to consider security requirements during the development and modification of digital channels, rather than treating them as a final implementation step. Information technology and security teams must work with business departments to identify vulnerabilities, assess threats and maintain appropriate controls. Customer-facing teams, including call centres and branchless banking staff, also need procedures for responding to suspicious activity and handling customer concerns. Internal audit, compliance and inspection functions play a role in assessing whether these arrangements operate as intended and whether weaknesses are identified and addressed.
The workshop’s focus on security across digital banking products and services is also relevant to the relationship between customer confidence and financial technology adoption. Customers need to trust that their accounts, personal information and transactions are protected when they use digital channels. Security incidents and fraud can undermine that confidence, while weak complaint-handling processes can make it harder for affected customers to obtain assistance. Banks therefore need to align preventive controls with incident response, customer communication and appropriate escalation procedures. Professionals working across security, risk, product management and compliance must understand how their responsibilities connect, especially when a problem involves several departments or digital service providers.
NIBAF Pakistan has listed its Karachi campus as the venue in the event details, although the announcement’s opening description refers to the Lahore campus. Participants should confirm the final venue with the institute before making arrangements. The workshop is scheduled for November 23, from 9:00 am to 5:00 pm, and costs Rs18,000 plus tax per participant. Nominations must be submitted by November 22, 2026. Interested professionals can contact NIBAF Pakistan through registration@nibaf.gov.pk or marketing@nibaf.org.pk. Further information is available at 021-35277511 and 051-9269850, while WhatsApp enquiries can be sent to 0303-0652963.
The programme is directed at professionals whose responsibilities intersect with the security and management of digital financial services. By bringing together technology leaders, risk managers, product teams, auditors and compliance specialists, the workshop is positioned to address digital banking security as an organisation-wide concern. Its emphasis is particularly relevant for institutions that must balance convenient customer access with protection against fraud, operational weaknesses and unauthorised activity. The session will provide a dedicated setting for banking professionals to examine the security responsibilities associated with digital products and services and the controls needed to support their reliable operation.
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